'Why should you work with Concept Bath?'

In a candid conversation Debbie Hereau, owner of Concept Bath, answers the question every new prospective customer asks, "Why should I work with Concept Bath?"

Debbie says:

"Concept Bath is a family-owned business. We thank you for inviting us into your home - and we'll treat your home like our own home....

"We do all the work - we don't 'farm out' a single thing. And we stand behind our work - as we have for 18 years.

"We offer the convenience - and accountability - of doing every aspect of a project in one place. You don't have to go to a separate shop for each aspect of the remodel....

"You have the continuity of working with one person - your design consultant - from the first consultation until the project's finished and you're completely satisfied. We're committed to getting every detail right - exactly the way you want it.

"If you have a question, there's never any need to search for the person in charge. That's me. So if you have a question, I'll address it immediately - and resolve it absolutely as soon as possible.

"I love what I do. And I love making my customers happy."

"Why do you install these products?"

Concept Bath insists on installing high-quality products, such as:

Bertch Cabinets, made in Waterloo, Iowa Kohler Bath Fixtures - Kohler, Wisconsin Delta Faucets - Indianapolis, Indiana

The Onyx Collection countertops - Belvue, Kansas Congoleum flooring - Mercerville, New Jersey

"We represent these products because they feel the same way we do about quality and reliability: they stand behind the products they make," says Debbie Hereau, owner of Concept Bath.

That commitment to quality and reliability goes deeper. "We constantly get feedback from customers and from our installers - who, by the way, are all old enough to be really experienced. So we know if there are problems with a product," Debbie says. "We've tried some things and dropped them when they didn't meet expectations."

While Concept Bath keeps up with the latest developments that affect the bathroom, "If something new comes on the market, we give it enough time to prove its value before we recommend it for our customers," Debbie says. "We won't rush to install it. We don't want our customers to be inconvenienced because all the 'bugs' weren't out of it yet."